In addition to the mid-semester and final reports that are part of our New York State Education Department requirements; we take our assessment a step further by administering a satisfaction survey each semester. The questions are both qualitative and quantitative and are related to the utilization of staff members and overall effectiveness of the programs and services. The responses are entered and analyzed in SPSS (Statistical Package for the Social Sciences). By offering the satisfaction surveys each semester, our goals are to maintain a total quality management approach by altering our programs/services that are more beneficial. Eventually any long term longitudinal data collected can offer broader insights.

2008 CSTEP Longitudinal Satisfaction Survey [2.5MB .pdf file]